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Shipping Policy for Sam's Store Ukay Ukay

Thank you for shopping with Sam's Store Ukay Ukay. Please review our shipping policy below to understand how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or public holidays. If we are experiencing a high volume of orders or during holidays, processing may be delayed by a few days.
  • You will receive a tracking number once your order is dispatched.

2. Shipping Areas

  • We offer shipping across the UAE. We currently do not ship internationally.
  • Customers in Dubai and Abu Dhabi can expect delivery within 2-5 business days.
  • For orders outside these areas, the delivery might take slightly longer.

3. Shipping Costs

  • Shipping charges will be calculated at checkout based on the delivery location and size of the order.
  • Free shipping is available on orders above a certain amount (if applicable). Please check the eligibility for free shipping during checkout.

4. Delivery Timeframes

  • We aim to deliver orders within 2-5 business days from the order date, depending on your location.
  • Please note that delivery times are estimated and may vary due to circumstances beyond our control (e.g., weather conditions, courier delays).

5. Order Tracking

  • Once your order has been dispatched, you will receive a tracking number and a link to track your shipment.
  • If you do not receive a tracking number, please contact us at SamsStoreUkayUkayOnline@gmail.com for assistance.

6. Delivery Issues

  • If you experience any issues with delivery (e.g., delayed delivery, lost packages), please reach out to us immediately at SamsStoreUkayUkayOnline@gmail.com. We will do our best to resolve the issue as quickly as possible.

7. Returns and Exchanges

  • Please refer to our Return Policy for information on returns or exchanges.

8. Damaged or Defective Items

  • If your item arrives damaged or defective, please contact us within 48 hours of receiving the item. You may be asked to provide images of the damage for verification.